ServiceNow Workflow Automation and IT Support
VISHWAJEET KUMAR
Automated workflows for ticket routing and escalation within ServiceNow, reducing response times by 30%.
Handled priority calls for high-impact incidents, ensuring immediate resolution or escalation.
Maintained detailed documentation for 1,000+ resolved tickets to aid in future troubleshooting.
Conducted remote support sessions to resolve software installation and OS configuration issues.
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Posted Nov 17, 2024
Optimized ServiceNow workflows by implementing automation for ticket routing and escalation, reducing priority incident resolution times by 30%.
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