Account Management Lead | Grab

Jen L

Project Manager
Account Manager

* Overachieved AOV targets H2 2021 (100.95%), top contributor across Outer Cities

* 3x merchant outreach through streamlining existing processes of campaign participation,

increasing merchant engagement and brand participation by +37.5% H2 2021

* 130% increase of Signature merchants with 100% retention, record-breaking GMV contribution,

while increasing overall AOV and maintaining high Value per Outlet H2 2021

* Exceeded growth targets 105% H1 2021

* Doubled City GMV in 6 months, averaged 136% vs target in Q3, 104% vs target in H2 2020

* Doubled Exclusive Merchants in 6 months that contributed +4% towards overall target H2 2020

* Doubled GMV contribution of Signature Merchants by growing existing accounts through

campaigns and sourcing new high potential merchants to convert H2 2020

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