This week, I have been

This week, I have been working on automating my boss's inbox management, delegating email triage to AI while I handle reviews and approvals that require sound judgment. Because one wrong response to a client can cost a business revenue, I wanted to build a system that saves time without handing over critical decisions to AI.

How I built it:

I created two connected automation scenarios in Make.com.

Scenario 1: Intelligent Inbox Triage: AI analyzes incoming emails, categorizes them by priority, summarizes their content, and recommends the next action. This makes it easier to identify urgent messages and decide what needs attention first.

Scenario 2: Human Review & Approval: The workflow supports the review and approval process before an email is sent. Slack notifications help bring relevant updates to my attention, so I can review the proposed action and approve the response before it goes out.

Below are snippets of the two scenarios, including a Slack notification, showing how the workflow operates.

My takeaway? AI can help manage the inbox, but when a response could affect revenue or a client relationship, the final decision should remain human.