AI-Powered Customer Support Hub (n8n

AI-Powered Customer Support Hub (n8n + Gemini + Notio

built a fully automated customer support system that streamlines communication and data management. By integrating Gmail, Gemini AI, and Notion, the system automatically processes incoming emails, analyzes sentiment, and categorizes them into a structured Notion database.

Key Features:

• Automated Parsing: Extracts key information from emails using AI.

• Sentiment Analysis: Categorizes inquiries based on tone (Positive/Negative/Urgent).

• Smart Drafting: Generates initial AI-powered draft responses to speed up support time.

• Centralized Database: Organizes everything into 7 specific categories in Notion for easy tracking.

Tools Used:

• n8n (Workflow Automation)

• Notion (Database & CRM)

• Gemini AI (Natural Language Processing)

• Gmail API