Business Administrative Process review

ADMINISTRATIVE SUPPORT, GENERAL SERVICES, FBNQUEST. DEC 2021 TO DEC 2022 (CONTRACT)

1. Closure of 2021 accruals for six organisations of FBNQuest (Merchant Bank, Capital, Trustees,

Security, and Funds). Eradication of aging creditors for the General service department.

2. Creation of centralized invoice tracker on Microsoft cloud for payment administration and

monitoring to achieve 100% SLA execution in the last 8 months

3. Designing an excel template for monthly reconciliation of airtime and data allowance for all staff, as

a contribution to the hybrid work structure. The excel eliminated duplication of allowances for

existing employees, automatic removal of exited employees and filtration of exiting employees.

4. Reduction of year end administrative expenses accruals from 70% to 3%.