Simplifying healthcare efficiency in New York

Minded is a New York startup founded to empower all women with the specialized and nuanced care they deserve by offering female-focused medication plans for anxiety, depression, and more—all from the comfort of home.

I worked on simplifying their health provider portal which increased admin efficiency for nurses using the platform; they raised $25m in 2022.

Using a mix of qualitative data and user feedback, in 2022 we identified a handfull of issues with Minded's provider portal and patient dashboard

These problems were:

The existing designs didn’t factor in a thorough health provider experience

The path after registration to patient check-in was confusing and often led to errors by admins; where the patient had little idea of the cadence of meetings/check-ins

In the admin, Patients weren’t being tagged based on their status in the entire process

For the admin-facing health provider portal, I refined the components and extended the design system, enabling the team to quickly ship designs to the medical providers and registered nurses that used the dashboard daily

Design system components

I designed a new responsive layout for the home page on the patient dashboard—an improvement in the patient's experience—giving them quicker and easier access to upcoming appointments, check-ins, and their assigned medical providers.

Patient dashboard modules

I designed a follow-up feature for medical providers using the system. It allowed them to set the patient's next schedule for consultation, saving them and the patients time and effort.

Patient dashboard modules