AI-Powered Segments Project

Insider is a digital experience delivery platform for marketers.

Accessible from a unified data engine, Insider enables marketers to leverage personalization, predictive segmentation, and real-time technologies to boost loyalty and digital growth.

Insider is a technology company with offices in London, Moscow, Singapore, Dubai, Warsaw, Istanbul, Kuala Lumpur and Jakarta. Insider was listed as one of Europe’s 100 Hottest Startups in 2016 by WIRED Magazine, featuring European startups that are having an impact.

Helping the world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 200 businesses across various industries.

Generative AI capabilities rocked the world as a rising trend in all aspects of businesses, especially Marketing.

As a growing marketing automation tool, the Architect product of Insider aims to optimize marketers' time in their operational works while using the tool.

We seek various ways of providing time optimization for our customers, and the most time-consuming operations are:

Journey Flow creation

Segment creation

Content creation

Testing/troubleshooting.

With this initiative, we aimed to automate the first operations for our partners, by creating Segments and Journeys based on partners' descriptions by using Generative AI.

Launched a GenAI-powered segment creator that drove a 47% surge in user adoption. This ground-breaking tool simplifies segment definition, eradicating technical barriers for swift targeting precision, amplifying product engagement with unparalleled ease.