Klevio - Your App is Your Key

Klevio is a smart intercom device and app that lets you open doors remotely with your phone. It removes the need for physical keys, uncluttering your bags, pockets and your schedule, without any compromise on security. And there's no changing locks involved either.The Klevio app lets you unlock doors remotely, directly from your smartphone. It also lets you share digital keys with people you trust, so they can access your home from their own phone – and you can revoke them instantly too. (description taken from from klevio.com, please check the website for more information about how Klevio works)

The challenge was to create a system, which would allow users to keep all their keys in their phone, and at the same time making the experience seamless and, essentially, better than using physical keys. Additionally, we wanted our users to be able to share keys - and revoke them - with anyone, just by using their phone in just a few simple steps. Before we started wire-framing and outlining the user journey, we conducted research which included market research (competition), focus groups (what exactly are people's expectations and fears) and team workshops (gathering ideas). Key takeaways: What we’re offering is about convenience, not that much about security and should not be an anti-key propaganda. The most important benefits of our app would be:

2. To remotely give others access to my home (deliveries at the door) and to share keys with others (cleaner every Monday).

1. Consistent & identifiable language throughout the app - this was achieved by using design elements defined in our brand guidelines - colour palette, typeface, composition ...

2. Communicate our brand- simple, friendly, easy to use, magical

3. Guide users trough challenging parts - enhancing one feature - unlock; logically organise other elements; for example: gradual progress trough the task of issuing keys;

4. Make experience enjoyable - important features should be accessible with the use of one hand; - use App Functional Animation - micro interactions (this helps when something takes longer than expected)

We created our own system of elements, but we did lean slightly on iOS Style-guide for iOS app and to Material Design for Android app (date picker, fingerprint or pin conformations, etc.)Design changed and developed trough time. We learned a lot from user testing, which we did for about 1 year before commercial launch, on over 150 alpha and beta testers. We created an iOS and Android app that connects do Klevio device. At fist the app's only feature was unlocking doors remotely. But already during our beta testing, we expanded the features to sharing and revoking keys, and an event log - so users could see who was entering their homes or offices. Now, users can:- unlock doors remotely- share and revoke keys, instantly- view an event log- issue time-limited keys- soon, users will be able to speak trough the app with the person standing outside.

The most important screens in Klevio app are the "keys" and "people" screens.Keys screen: - a list of all your virtual keys; this was the easiest solution, since we were running low on resources;- with a "swipe right" gesture the press button is revealedWe couldn't use just the press button - we did have it on our alpha test, but because users' doors were opening without their knowledge (the button was pressed in the pocket), we had to think of another solution. The "swipe to open" solution didn't work either, because it was too similar to Apple's "swipe to unlock" and the solution was not approved by Apple.

On this screen is a list of all keys user shared. It can be viewed "by people" they shared the keys with or "by doors" The screen has a large share a key button. We wanted to promote the sharing keys feature, because more shared keys meant more Klevio app downloads and more Klevio users/buyers. From this screen, you can also revoke and duplicate keys easily, with pull left gesture.

App design, UX/UI, is - like anything - always a work in progress. We should be always improving it and making it better, more usable, more intuitive. It's crucial to listen to users, consider their feedback and then interpret that feedback in the right way. Sometimes that's the most challenging part.