eLearning Portal - SaaS Product (Germany)
Kunal Dave
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ā ļø The product was good but not very efficient in terms of use, and it had many bugs in the system.
ā ļø A poor management system and no quality control measures were set in place.
ā ļø Poor professionalism and communication on the team's and client's end were major roadblocks in every execution.
ā ļø No proper working methods or standards were in place to sync the divergent teams spread across different continents.
ā ļø Clients were complaining about poor-quality products, bugs in the system, and late deliveries.
ā ļø Sales were not increasing but instead dropping.
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š ļø Streamlined their existing project management tools and communication channels and trained the team to follow the methods diligently.
š ļø Set the scrum meetings with agendas for each milestone and delivery across all team members.
š ļø Planned the backlog items and defined the tasks properly before giving them to the team.
š ļø Implemented a solution-based approach with deep cleaning instead of quick fixes to prevent recurring bugs.
š ļø Streamlined the efficient communication channels across the management team, developers, designers, BA, QA, and vendors spread across Germany, the USA, Vietnam, and India.
š ļø Created clear and transparent formats to follow to get a better understanding of the client's requirements and reduce rework.
š ļø Set productive ways of working, from requirement gathering to quality testing, to boost product quality and speed up deliveries.
š ļø Created project plans with realistic goals and planning to efficiently manage their existing and new clients.
š ļø Removed the impediments in the product in terms of user experience.
š ļø Completed the backlog of items in a short time, along with ongoing development.
š ļø Implemented a smooth migration from old to new technology to improve the user experience.
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āļø Reduced the friction between different vendors and promoted a growth-oriented approach for the benefit of all.
āļø The team became more efficient with clearly defined guidelines and the client's requirements.
āļø Product quality has been drastically changed after using the solution-based approach.
āļø New customers were increased, regaining the confidence of existing customers.
āļø They were able to successfully and efficiently manage their 16+ active clients and 27 team members.
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I follow structured and proven methods to understand my client's core problems and find the best solutions with successful implementation which help to grow their brands 10x. š
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Posted Jan 28, 2024
Successfully launched and managed new product enhancements and an old-to-new technology migration for a SaaS-based white-label product company in Germany.
