Strimling Customer Inquires With A Custom Multi - Step WordPress

Household expenses can quickly add up, and finding ways to cut costs can be challenging. The primary challenge was to create a tool that allowed users to seamlessly monitor their bills, receive savings alerts, and potentially save on all household bills. The key issues to address include:

Streamlining the process of finding the best utility provider

Allowing users to conveniently select their preferred services and options.

To address these challenges, a multi-step utility plugin was developed with several key features:

Customized Service Selection: Customers were given the flexibility to choose from various utility options, such as electricity, gas, broadband, health, and solar. Depending on their needs, they could select all, two, or just one of these services.

Convenient Package Selection: Recognizing that customers could benefit from choosing both electricity and gas from the same provider, a streamlined approach was provided. Users could select either electricity and gas, gas only, or electricity only, depending on their preferences.

Decision-Making Simplified: After selecting their services, users were guided through a decision-making stage where they had to choose between ‘Yes’ or ‘No’ for specific options. Based on their selections, the plugin would automatically redirect them to the appropriate next step.

Personalized Quotes: After completing all the necessary steps, users would reach a final stage where they receive personalized quotes based on their selections. This stage encouraged users to enter their name, email address, and phone number, ensuring they could access and track the quotes easily.