Designed CarInspect, an inspection app that streamlines workflows, reduces rework, parts errors, improving accuracy and speed across 17 inspection centers.
I prototyped the initial concepts and then conducted moderated user interviews with real mechanics to gather direct feedback on usability and workflow fit.
To broaden the insights, I also ran unmoderated studies using Usertesting.com, which allowed me to share the prototypes at scale and collect additional feedback from both users and stakeholders.
I iterated through multiple design variations, refining the experience each time based on feedback gathered directly from real‑world users.