Banking Operations Platform Redesign

The client is a long-established provider of electronic banking and ACH solutions, serving businesses of all sizes and partnering with major US financial institutions. With over 20 years of continuous development, their platform had become functionally rich but difficult to maintain, scale, and use. They approached me to modernize the product while preserving its reliability and deep treasury functionality.

I redesigned the platform as a cloud-based solution with a modern technology stack and redesigned UX/UI. The new system improves accessibility, simplifies complex workflows, and provides a scalable foundation for long-term growth and integration.

Key features:

secure payment file generation and processing

configurable payment workflows and validations

integrations with accounting and financial systems

automated notifications and communication flows

structured data import and export tools

payment data export and reconciliation tools

transaction reversal and exception

As a result:

fewer manual payment steps by 40%

faster customer onboarding by 38%

lower support and operational costs by 32%