Europ Assistance self-service portals — White-label web platform

One white-label platform behind branded portals where partners’ customers request assistance, verify their policy and track their case.

Role: Lead developer (Laravel API + web services), architecture

Client: Europ Assistance Polska, for partner insurers and banks

Team: 2–3 developers (backend + frontend)

Period: 2020–2023

Europ Assistance Polska runs assistance programmes for banks and insurers such as Credit Agricole, Millennium, Generali, Warta and Europa Ubezpieczenia. Each programme needed its own browser channel next to the Messenger bots: request home, medical or roadside help, call the alarm centre, verify the policy and check an open case. Building and maintaining about ten separate sites was not an option, and most users arrive from a phone right after an incident.

We built one Vue 2 single-page app with a Laravel web-services layer. The subdomain selects the partner from a config that sets its title, colours, logo, alarm-centre phone, back-office ID, available flows and verification mode: national ID number (PESEL), policy number or user name. Step-by-step wizards cover home repairs with photos, medical symptoms and roadside problems, and a separate view shows case status by number. The API handles image uploads and CORS and runs on nginx or IIS. I designed the architecture and led the backend.

One codebase for all partner portals, selected by subdomain

Per-partner config: colours, logo, phone, flows and verification mode

Home, medical and roadside assistance wizards with photo upload

Policy check by PESEL, policy number or user name; case status by number

Laravel web services for images and CORS; nginx and IIS deployment

Portals for Credit Agricole, Millennium, Generali and Europa Ubezpieczenia are live; 70 commits by the team

Vue 2, Vuex, Vue Router, Laravel, PHP, REST API, Intervention Image, nginx, IIS