Involved the client in various activities that helped make an impact on the design in the product that positively contributed to user feedback, achieving a 100% satisfaction rate during the testing phase.

Led in-depth user and competitive research initiatives, identifying and analyzing critical gaps in the current design which informed the development of targeted solutions that substantially improved the website's usability and competitiveness.

Managed client relations, ensuring transparent and effective communication throughout the design process. Fostered a collaborative environment that resulted in a cohesive and agreeable final product.