E-commerce Order Management & Customer Support

Managed and maintained Shopify and Magento systems for e-commerce website. • Maintained accuracy and compliance of products on Amazon Seller Central store for the company; resolved any disputes with product listings and quality of Images. • Managed over 50 vendor and dropship relationships, enhancing the efficiency of order fulfillment and shipment processes. • Monitored monthly invoicing and followed up on outstanding payments, ensuring financial transactions were handled accurately and promptly. • Processed and dispatched an average of 200 daily online orders through Ship Station, maintaining a focus on quality control and customer satisfaction. • Conducted customer service operations, processed refunds, and addressed inventory and website technical issues, maintaining high service standards. • Coordinated with third-party vendors for invoice tracking and payment processing, streamlining vendor financial operations.