Alleviating complexities for immigrant youth

Linh Bui

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User Researcher

UX Researcher

Scope

- A PhD student and I conducted six co-design sessions with Vietnamese immigrant youth to understand how they assist their families with technology use in English-speaking environments. This project focused on one of the sessions, where we did a design critique of a U.S. government form explore possible ways to improve the navigability of the Free Application for Federal Student Aid (FAFSA).

Results

- The session revealed a critical contradiction: students trusted technology to assist them but were skeptical of Google Translate’s accuracy in translating English to Vietnamese. This insight is crucial for future technology development to support immigrant youth.
- Based on the findings, we recommended new research directions, particularly enhancing the technical understanding of the FAFSA filing process to simplify and demystify it for immigrants.

Methodologies

- Co-design
- Design critique
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A co-design session with Vietnamese immigrant students to explore possible ways to improve the navigability of the Free Application for Federal Student Aid.

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User Researcher

UX Researcher

Linh Bui

UX Researcher & Analyst

Boosting buyer trust with clear pricing
Boosting buyer trust with clear pricing
Reducing friction to grow active users
Reducing friction to grow active users