Omni Channel Communication Platform
Amol Bhosale
🚀 Omni-Channel Chat Platform – Technical Leadership in Action
As the Technical Lead for a cutting-edge Omni-Channel Chat Platform, I drove the full product journey—from idea to production—delivering a seamless communication hub that connects web, email, and social media channels in real time.
🔧 Technology Strategy & Leadership
Collaborated closely with the founding team to define a scalable, modern tech stack, laying the foundation for long-term growth.
Spearheaded talent acquisition, assembling a high-performance engineering team to bring the product vision to life.
🧱 Secure Architecture & Infrastructure
Designed and implemented a secure Authentication System and Role-Based Access Control (RBAC) model, ensuring enterprise-grade data protection and user management.
⚙️ Scalable Backend Systems
Built robust backend services using Node.js and TypeScript, with deep integrations into social APIs and email systems via webhooks—powering a unified support and messaging engine.
Developed an internal ticketing system to streamline customer service workflows.
💻 Frontend Excellence
Led the UI/UX implementation using ReactJS, TypeScript, Material UI, and TailwindCSS.
Delivered a fast, responsive, and intuitive user experience for the SaaS platform.
👥 Cross-Functional Team Management
Directed a collaborative, cross-functional team, aligning sprint cycles with product goals and ensuring on-time, on-budget delivery.
Fostered a culture of code quality, knowledge sharing, and agile development.
💡 This project is a testament to my ability to combine technical leadership, system architecture, and team management to ship secure, scalable, and user-friendly SaaS platforms.
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Posted Jan 8, 2025
Architected secure systems, built scalable backends, and delivered a modern UI. Real-time chat SaaS platform, integrating web, email, and social media.
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