Redesign of Telemedicine Platform for Improved User Experience
Jenna Matias
Like this project
Posted Jan 12, 2026
Redesigned a telemedicine platform to enhance user experience and accessibility.
Likes
1
Views
0
Client: HealthTech Startup
Timeline: 3 months
Team: 1 Designer (me), 1 PM, 2 Developers
Result: 40% increase in patient engagement, 85% user satisfaction
Problem: The existing telemedicine platform had confusing navigation, poor accessibility, and high drop-off rates during appointment booking.
Solution:
→ Conducted user research with 25+ patients and doctors
→ Redesigned information architecture for clarity
→ Created intuitive appointment flow (reduced steps from 8 to 4)
→ Built comprehensive design system for scalability
→ Implemented WCAG 2.1 AA accessibility standards
Impact:
✓ Appointment booking time reduced from 8 min to 3 min
✓ User satisfaction increased from 62% to 85%
✓ Mobile conversions improved by 40%
✓ Reduced support tickets by 35%
Tools: Figma, Illustrator, Optimal Workshop, UserTesting