Dynamics 365 CRM Design and Implementation

Led Greenfield implementation of Dynamics 365 CRM Online for a technology company specializing in connected car solutions, ensuring a seamless transition and enhanced system capabilities.

Implemented efficient case management and routing in Dynamics 365, leading to faster resolution times and increased customer satisfaction.

Developed custom plugins, workflows, and Azure functions using C#, .NET, and JavaScript to extend Dynamics 365 CRM capabilities and automate complex business processes

Canvas apps developed using PowerFx

Developed and delivered interactive Power BI dashboards and reports, providing actionable insights and enhancing business intelligence capabilities.

Automated routine tasks and sent timely reminders through Power Automate, reducing manual effort and minimizing errors.

Ensured data integrity and availability for advanced reporting by implementing automated daily backups from Dataverse to Azure Data Factory.

Implemented D365 Sales for Orion internal teams

Collaborated with senior leadership to address project, operational, and strategic risks, enhancing system interoperability by integrating D365 cloud with on-premise legacy applications.

Led the migration of a paper-based system to a modern Angular Electron-based application, enhancing efficiency and accessibility.