Managed a global team of 60+ internal and outsourced resources, overseeing day-to-day operations across major geographical regions.

Led L3 incidents team involvement and standardized storage processes globally, implementing a "Follow the Sun" structure.

Successfully managed technology refresh projects and data migrations, handling over 200 activities per week across multiple regions and datacentres.

Ensured capacity management and procurement actions on a quarterly basis.

Played a lead role in transformation strategies, covering Spans and Layers, Globalization, and L1/L2/L3 implementation.

Provided change management leadership within the department.