With her name in the market and a wider reach in the industry, Richa Dave used to sell her products through seminars and at her beauty salon outlet. Therefore, she only had one mode of sales and marketing i.e. the offline mode. But as we have seen in the last two years or so, since the global Coronavirus pandemic in the whole world, everything has gone digital. The offline modes of sales, marketing and communications came to a standstill and it affected the overall return on investments of the products sold by Richa Dave as well.