Oaksend is a cross-border payment platform designed to help individuals and businesses send money internationally. The design focused on improving fee transparency, simplifying the transfer flow, and increasing overall user trust.

Role: Product Designer Scope: UX research, user flows, wireframing, UI redesign, prototyping Timeline: 8 Days

Cross-border payment platforms often:

Hide fees until the final step

Use unclear exchange rate markups

Overcomplicate the transfer flow

Create anxiety around total costs

Users frequently feel uncertain about:

How much will actually be received

Where hidden charges appear

Whether they are getting a fair rate

This lack of clarity reduces trust — which is critical in financial products.

Design a transfer experience that:

Makes fees visible upfront

Clearly breaks down exchange rates

Reduces friction during transfers

Builds confidence and trust

From competitive analysis and user behavior patterns:

Users care more about final amount received than mid-process details.

Hidden fees create emotional friction.

Most transfers are repetitive — users want speed.

Trust increases when platforms explain calculations clearly.

Instead of revealing fees at the final confirmation screen, I designed a real-time fee breakdown directly within the amount input screen.

Live exchange rate display

Clear service fee breakdown

Total amount recipient receives

No hidden charges messaging

This reduced uncertainty and increased confidence before users continued.

The original flow had unnecessary steps. I streamlined it into:

Enter amount

Choose recipient

Review breakdown

Confirm

Each screen had a single primary action to reduce cognitive overload.