Account Manager, Customer Success

- Communicated with clients to understand their future needs, identify innovative ways to align company solutions with client satisfaction, and foster strong client relationships.

- Achieved a 150% increase in number of clients onboarded by identifying upsell opportunities and implementing customized strategies for different accounts.

- Collaborated with research and admin teams to ensure the successful execution of services and address clients’ requirements.

- Conducted regular meetings and account reviews to provide management with recommendations to optimize the business relationship.

- Created process models, flowcharts, and diagrams to highlight current and future states of business processes, helping to pinpoint areas for improvement.

- Ran test cases and tested all new features before deployment to ensure a smooth implementation and positive customer experience.

- Trained new employees and regularly reviewed their performance to ensure project deliverables were being met.