Optimizing Operations at Amazon

With over 13 years as a Service Delivery Manager I have worked on a range of projects from desktop deployments to software project delivery management and software implementations (client side). I have managed teams of up to 13 people and significant budgets.

I excel at:

 • optimising project plans

 • developing communication plans

 • change management plans

 • identifying gaps in project, change and communication plans to facilitate adoption and seamless operations

 • Optimising business processes

 • managing stakeholders

 • developing project capturing tools and reporting on the status

 • developing project charters

 • Managing Risk, Actions, Issues and Changes