Built a conversational chatbot flow for The Magic Dry Cleaners that greets visitors, identifies their intent, and guides them down the right path. Visitors choosing dry cleaning get walked through item categories clothes, furniture, or other then introduced to the business and prompted to book. Those just browsing get a friendly hold message. Anyone asking who the business is gets a quick company intro with a call-to-action. Lead capture kicks in the moment someone shows buying intent, collecting their name before moving them forward.