Your support team goes home

Your support team goes home at 6. Your customers don't. An online retailer we worked with had a simple problem.

Shoppers asked questions at 11pm, on weekends, on holidays.

The answers came the next morning, and by then a lot of them had bought somewhere else.

We built a 24/7 AI chat into their store. Not a FAQ bot that says "I didn't understand that" three times.

It handles the common questions on its own, recommends products inside the conversation, and drops every chat into their CRM with the full customer context.

When a person does step in, they aren't starting from zero. → 50% more conversions → 35% faster response time → 40% less support workload The part people underestimate is the CRM link.

A chat that sells but forgets who the customer is just moves the problem to your team. Support and sales turned out to be the same conversation.