Next-Gen E-Commerce Support Suite

I spearheaded the creation of a cutting-edge support suite for an e-commerce platform, aimed at optimizing customer interactions and boosting sales. This project entailed integrating advanced support technologies, including chatbots and CRM systems, to streamline issue resolution and enhance the customer experience. The solution provided real-time assistance, improved order management, and detailed analytics, resulting in a 30% increase in customer satisfaction and a 20% boost in repeat purchases.