Scaling Ecommerce Sites - Web Agency Project Management
Ericka Ige
Client: Confidential Leading Web Design & Development Agency
Role: Senior Project Manager
Duration: 3 months
Portfolio Value: $1M+ in managed projects
The Challenge
Managing a complex portfolio of 20 concurrent web development projects while ensuring:
Consistent quality across diverse project types
Efficient resource allocation
Clear communication between technical teams and clients
On-time and within-budget delivery
High client satisfaction
Project Scope
Budget Range: $50,000 - $200,000 per project
Project Types:
Headless Custom Shopify Website Builds
Template Shopify Website Builds
E-commerce platforms backend store setup
Subscription-based maintenance for existing stores
Key Responsibilities
Project Planning & Execution
Authored detailed Statements of Work (SOWs)
Conducted client kickoff meetings
Planned and managed sprint cycles
Monitored project budgets and timelines
Facilitated site walkthroughs and feedback sessions
Team Leadership Managed cross-functional teams including:
Frontend/Backend Developers
UX/UI Designers
Visual Designers
Account Managers
Resource Management
Balanced workloads across team members
Managed resource allocation for subscription clients
Optimized team utilization during project gaps
Process Implementation
Project Lifecycle Management I was in charge of implementing
Discovery & Planning
Client requirement gathering from Account Manager phone call
SOW development
Resource allocation planning based on budget
Timeline creation with Director of Engineering & Chief of Staff
Execution
Sprint planning and monitoring via Asana
Daily team coordination in Slack
Budget tracking via Harvest
Risk management of ongoing client projects
Delivery
Quality assurance on websites based on client needs
Client walkthroughs with lead developers, ux, and designers on projects
Feedback implementation based off that called
Project handover- worked with developers on handing over the custom site to clients
Key Achievements
Operational Excellence
Maintained 80% on-time delivery rate
Achieved 95% client satisfaction score on projects
Successfully delivered 45% of projects within budget constraints
Reduced project bottlenecks by 40%
Team Management
Improved team utilization of Asana by 30% by improving templates & processes
Enhanced cross-team collaboration
Streamlined communication channels
Client Success
Zero project cancellations
80% client retention rate
Multiple project expansions
Tools & Technologies
Project Management: Asana
Budget Management: Harvest
Communication: Asana & Slack
Development: Github
Design: Figma, Adobe Photoshop
Lessons Learned
Clear communication protocols are crucial for complex projects
Regular checkpoints with leadership to prevent scope creep
Flexible resource management enables quick problem-solving
Strong documentation supports smooth project handovers
Impact Summary
This role demonstrated my ability to:
Manage large-scale, technical projects
Lead diverse, skilled teams
Balance multiple priorities
Maintain high quality standards
Drive client satisfaction
Scale operations efficiently
Key Metrics
20 concurrent projects managed
$1M+ in project value
90% on-time delivery
95% client satisfaction
30% improvement in team utilization
This experience showcases my capability to manage complex technical projects while maintaining high standards of delivery and client satisfaction. The role required a delicate balance of technical understanding, people management, and strategic thinking - skills that I continue to apply in my current endeavors
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Posted Jan 3, 2025
Results-driven Project Manager who led 20 concurrent web development projects ($50k-200K each), managing cross-functional teams & increased client happiness
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