Description: Better is a hospital appointment scheduling interface designed to reduce patient wait times and improve access to care. The goal was to create a frictionless, patient-friendly platform that bridges the gap between overbooked hospitals and patients struggling to get timely appointments.

My Role: Lead Product Designer (UX/UI)

Tools Used: Figma

UX Focus & Process: The project started with identifying pain points through interviews with hospital staff and patients, focusing on delays, confusing booking systems, and lack of feedback. From there, I mapped a simplified user flow that prioritized clarity and accessibility.

Key UX steps included:

– Defining a clear entry point for patients with different needs – Designing a dynamic scheduling module with real-time slot availability – Creating user-friendly forms that minimized friction – Iterating based on mock test feedback to reduce cognitive load

I maintained a minimal visual design language throughout, ensuring the interface felt modern, approachable, and trustworthy. The final prototype was built in Framer and optimized for mobile access, allowing users to book appointments in under 2 minutes.

Impact: The new design helped reduce bounce rates on the booking page and improved the average booking completion time significantly during testing.

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Read the full case study here .