Here's an example of a welcome e-mail for a tour operator that organizes snow trips and surf camps all year round.

Surf-prise! You're Officially Riding the Wave

Hi X,

My name is Linda, and I'm thrilled to confirm your registration for the Surf Camp!

We’re so excited to welcome you to our Snowave tribe. Your support means the world to us, and we can’t wait to ride alongside you through epic adventures—whether it’s on the perfect wave, fresh snow, or smooth asphalt.

While you’re dreaming of waves and picking out your favorite gear, get comfy because I’ve got some important details to share:

PAYMENT: We’ve already received your deposit, and the remaining balance will be due 2 weeks before the camp. However, if you'd like to get ahead, you can make the full payment now via this link (link).

WHATSAPP GROUP: Two weeks before the camp begins, we’ll create a WhatsApp group for all participants. This will help us get to know each other, share useful information, and even arrange carpools.

FAQ: If you have any questions about the surf camp or other Snowave events, feel free to reach out to me directly at +44 7746253900. I’m here to give you a hand—or better yet, a push!

If you’re already feeling the adrenaline and can't wait, join us for some WAKE SURF days (link). Escape the city, surf an artificial wave on a lake, and chill by the beach with a live DJ set.

Need to train up so your arms aren’t sore after day one of camp? Check out our SURF TRAINING sessions (link), guaranteed to give you a head start.

Plus, we’ve got plenty of events (event calendar link) in and around Milan throughout the year!

Follow us on Instagram @_snowave_ to stay in the loop, get a sneak peek of your upcoming adventure, and share your best photos with us. We can’t wait to see your tricks!

Once again, welcome to the Snowave family.

A big hug from me and the crew,

See you soon and celebrate freedom ❤