I published a deep dive today on why user interviews often f...
Carolina Poll
I published a deep dive today on why user interviews often feel productive — but still lead teams in the wrong direction.
It’s not about users lying.
It’s about how easily conversations distort reality.
If you’re running interviews right now, this might help you hear what’s actually being said.
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Posted Dec 18, 2025
I published a deep dive today on why user interviews often feel productive — but still lead teams in the wrong direction. It’s not about users lying. It’s ab...
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