Project description. The client is a mid-sized technology firm that frequently encountered issues with undeliverable emails, hindering their communication with potential leads and clients. To streamline their processes and maintain accurate records in their CRM system, they sought to automate the handling of these undeliverable email notifications. Objectives: Automate the extraction of email addresses from undeliverable email notifications. Update relevant records in Freshsales to reflect the status of these emails. Create tasks for follow-up actions to ensure no potential leads were overlooked.