It once gave an answer
It once gave an answer that was technically true but unhelpful.
Trained only on documentation, it answered correctly but missed the tone and specificity a real support rep would give. Retraining on actual past conversations fixed the gap.
→ Correct isn't the same as helpful. Worth the extra training pass.
0 likes · 4 views · Oct 1, 2026
It once gave an answer that was technically true but unhelpful. Trained only on documentation, it answered correctly but missed the tone and specificity a re...
