Retail operations at Panache had started slowing down behind the scenes. Store staff were dealing with recurring POS disruptions, inventory inconsistencies, and disconnected wholesale workflows that created unnecessary friction between retail and backend operations. The work focused on stabilizing the Shopify environment, repairing critical POS functionality, and connecting the business with JOOR through a structured Shopify integration strategy designed for luxury retail operations at scale.
Panache is a luxury womenswear retailer serving high-end fashion consumers across Sun Valley and Park City. The brand carries curated collections from globally recognized designer labels, offering apparel, footwear, handbags, and accessories through both in-store and ecommerce channels. With inventory moving across physical retail and online purchasing environments, the business relied heavily on Shopify to maintain operational continuity across sales, fulfillment, and customer experience.
Project Overview
This engagement centered less around storefront marketing and more around operational reliability inside a luxury retail ecosystem.
A deep technical review of the existing Shopify POS environment was conducted to identify instability points affecting day-to-day retail workflows. At the same time, the project addressed the lack of synchronization between ecommerce operations and JOOR, which the brand depended on for wholesale communication and order management.
The scope included Shopify system diagnostics, POS issue resolution, backend workflow corrections, Shopify app integration support, and wholesale infrastructure alignment through JOOR connectivity. Reporting structures were also introduced to improve visibility into operational and inventory related data.
Challenges & Solutions
Challenge 01
Recurring Shopify POS issues were interrupting checkout operations inside physical retail locations and creating inconsistencies in order processing.
Solution 01
A full Shopify POS audit was performed to isolate unstable workflows, broken sync behavior, and system-level conflicts affecting store operations. POS functionality was restructured through targeted fixes, workflow corrections, and backend stabilization measures to restore consistent retail performance.
Challenge 02
The existing ecommerce setup lacked a reliable connection between Shopify and JOOR, creating gaps in wholesale communication and inventory coordination.
Solution 02
A structured Shopify app integration process was implemented to connect the store with JOOR’s wholesale infrastructure. This created a centralized workflow for inventory visibility, purchase order handling, and brand-to-buyer coordination without relying on fragmented manual processes.
Challenge 03
Operational reporting lacked clarity, making it difficult for internal teams to track retail performance and inventory behavior accurately.
Solution 03
Custom reporting and data analysis workflows were introduced to provide visibility into sales activity, inventory movement, and operational patterns across both retail and wholesale channels. This gave the business a more reliable foundation for day-to-day decision-making.
The work stabilized Shopify, repaired critical POS functions and connected the business to JOOR through an integration strategy built for luxury retail at scale