The IT support project for Mosa Limited Malawi is focused on establishing a reliable and secure information technology infrastructure. The project encompasses a comprehensive range of services, including help desk support, hardware and software troubleshooting, network management, security implementation, and user training. Key deliverables include the prompt resolution of technical issues, well-documented troubleshooting guides, and successful implementation of security measures. The technology stack integrates various tools, emphasizing remote support solutions and collaboration tools. The project timeline involves stakeholder engagement, planning, development, testing, and deployment, with post-launch activities focusing on training, monitoring, and continuous improvement. Success will be measured by improved user satisfaction, reduced downtime, enhanced security, and adherence to service level agreements and regulatory requirements. The ongoing commitment to monitoring, user feedback collection, and regular maintenance ensures the sustained efficiency and effectiveness of IT support services.
