These are the results of one of our recent builds at Ziki Solutions — and one we’re really proud of. Here’s why.
The Problem
The client is a fast-growing, tech-forward e-commerce brand.
And with that growth, they’d outgrown their internal task management setup.
The Product team was juggling tasks across Microsoft To Do, Teams, spreadsheets, and emails. If you’ve ever tried managing work in a dozen different places, you know how frustrating that gets.
The Solution
So we built 2 connected apps:
↳ A task + ticketing system for the Product team
↳ A ticket submission portal for the rest of the company
Now everything’s in one place - from task management, to communication, and reporting.
Product team app highlights:
↳ Full visibility into team workload and capacity
↳ "My Tasks" views for individual focus
↳ Reusable templates that auto-generate subtasks
↳ Embedded ticket communication
↳ Leaderboards to drive ownership
↳ Reporting by teammate, vendor, task type, and more
↳ Weekly, monthly, and yearly dashboards
Ticket submission portal highlights:
↳ A single place to submit and track tickets
↳ Live updates on ticket progress
↳ Centralized communication with the Product team
Key Results
The results speak for themselves:
🎯 2,000+ assignments completed in 2025
🎯 100% adoption across the Product team
🎯 Company-wide use of the Ticketing Portal
Before:
❌ No visibility into what was done or who was doing it
❌ Manual task creation and update-chasing
❌ Communication scattered across 3–4 tools
Now:
✅ Tasks get done (fast!)
✅ Everyone knows who’s working on what
✅ Team capacity is clear and trackable
✅ One centralized system for everything
The Product team can finally focus on the real work instead of digging through inboxes or chasing updates.
Clean build. Real impact.
If you feel your team outgrew your current tools - it's probably because they did. We see it way too often. And if that's you - let's talk.