A highly skilled IT Operations Lead with extensive experience in managing large-scale hosting services and cloud migrations. Known for delivering exceptional service across more than 1000 B2C websites, and achieving substantial cost savings through innovative process optimization and automation. A trusted Subject Matter Expert (SME) in web and API applications, providing critical support in high-pressure environments, including the Olympic Games.

Comprehensive Hosting Services: Provided ongoing hosting management for over 1000

B2C websites and internal applications utilizing a range of technologies and platforms

Managed the implementation of over 5000 changes annually on consumer websites,

including technology upgrades and the onboarding of new business teams.

• Subject Matter Expertise (SME) & Advanced Support: Acted as the SME and third-level

support for complex web and API application-related issues, demonstrating hands-on

expertise with core technologies. Delivered critical real-time support for Olympic event

websites, enabling immediate implementation of changes to ensure continuous service

during P&G's sponsorship period.

• Cloud Migration & Optimization: Led the migration of over 900 virtual machines from a

private cloud to Azure, strategically

High-Quality Service Delivery: Maintained high uptime and performance for websites and

applications while successfully implementing over 5000 changes annually across live

platforms.

• Cost Efficiency: Achieved a 30% reduction in hosting costs by introducing innovative tools

and processes such as VM on-demand, autoscaling, and strategic scaling down of VMs. Also

transformed the existing support model for better efficiency.

• Operational Automation: Reduced the hosting provisioning time by 70% through the

introduction of automation, significantly improving end-to-end processes.