Customer Success

 Manage 20 member sales reps team, located in 8 provinces

• A demonstrated unwavering commitment to customer service by maintaining a premium level of customer service via phone (inbound and outbound), email and chat

• Prepared and submitted proposals to Home Depot, Lowes and Walmart for online listing

• Manage all online orders received through Home Depot, Lowes and Walmart

• Planning meetings and trade shows (conception and implementation)

• Provide weekly sales and call reports to sales manager.

• Manage company website (responsible for all website update and maintenance)

• Provide sales support to sales reps and territory sales managers

• Handle customers product orders, key them in and ensure shipping is done on time.