With redesigning an existing website rather than building from scratch, I assumed I could rely on the existing content as a foundation. However, midway through the redesign, I discovered I had incorporated outdated information that no longer reflected the clinic's current services, which I never would have caught without looping the client back in. This reframed how I think about client feedback entirely. It's not a formality or a final approval step, but an active part of the design process. From that point on, I built structured check-ins into every milestone, which kept the work accurate, aligned, and true to the business at every stage.