AI-Powered Voice Assistant for Customer Support

AI-Powered Voice Assistant for 24/7 Customer Support & Automated Workflow Integration. This project involves the development and implementation of an efficient AI voice assistant designed to deliver seamless 24/7 customer support. The assistant will be capable of handling customer inquiries round the clock, providing instantaneous responses that enhance client satisfaction and reduce wait times. This agent will help with calendar booking, checking availability and getting call report to Google sheet.

Customers were facing long wait times and inconsistent support experiences outside of business hours.

Agents spent significant time handling repetitive queries, leaving less time for high-value interactions.

Booking appointments required back-and-forth communication, often leading to missed opportunities.

Management lacked structured reporting on calls and scheduling, making it hard to track support performance.

Developed a friendly AI voice assistant capable of managing customer calls 24/7.

Designed conversational flows with natural, approachable tone guidelines (friendly, concise, human-like).

Implemented features to:

Integrated automated workflows connecting webhooks, spreadsheets, and calendar systems.

Ensured smooth escalation to human agents for complex queries.

Tools you can use: Vapi, Twilio, Retell, Make.com, Zapier, Google Sheets, Outlook/Google Calendar, HubSpot Service Hub

Step 1: Designed a natural, conversational AI voice assistant with a friendly, professional tone to handle customer calls 24/7.

Step 2: Configured the assistant to answer FAQs, provide company info, and collect caller details automatically.

Step 3: Integrated real-time calendar availability checks to confirm open time slots for meetings.

Step 4: Automated appointment booking and confirmation without human intervention.

Step 5: Set up workflows to log call details, customer info, and booking confirmations into Google Sheets for reporting.

Step 6: Built escalation logic so complex queries are seamlessly handed over to human agents when needed.

Delivered 24/7 support availability, reducing customer wait times to zero.

Automated 50–60% of repetitive queries, freeing up agents for higher-value interactions.

Enabled instant scheduling and confirmations, improving lead conversion rates.

Created structured reporting with real-time call logs for operational visibility.

Enhanced customer experience through consistent, professional, and human-like voice interactions.