Smart Customer Support Chatbot – Built with Python & NLP

Developed a fully functional AI-powered chatbot using Python and NLP, designed to provide 24/7 customer support on a client’s business website.

The chatbot understands and processes user queries in real-time, delivering relevant and helpful responses just like a human support agent would.

Integrated with Django backend to manage support workflows and track user queries and resolution statuses.

The bot instantly replies to queries, keeping users engaged and helping them find answers faster

By offering timely and personalized assistance, the bot gently nudges users to complete purchases or sign-ups

Reduces dependency on live agents for basic and repeated questions—resulting in long-term savings for the client

With contextual understanding, it can solve multiple-layered questions and escalate only when needed

Uses modular NLP components that can be fine-tuned based on user feedback or business needs

Customer satisfaction scores improved within the first 2 weeks of implementation

Reduced the average support handling time from hours to seconds

Helped the client save on hiring costs by automating over 60% of support tickets

This chatbot project was about more than just automation—it was about creating a smooth, reliable, and user-friendly support system that makes customers feel heard. The use of ChatGPT and Python NLP gave the bot a natural tone and smart response capabilities, making it feel less like a machine and more like a helpful assistant.