CyberIntelligence

Project: Mastercard (Jan 2021 – Nov 2021)

Excelled as a Rule Author Engineer within the MasterCard Business Rules Engineering team, expertly utilizing various Mastercard products under ESS (Enterprise Security Solutions).

Diligently addressed customer requests by efficiently managing Remedy tickets, and ensuring prompt and effective solutions.

Played a pivotal role in a Global Effort Project by skillfully migrating customer data between environments, contributing to project success.

Demonstrated commitment to transparency and informed decision-making by consistently generating mandatory weekly reports for the leadership team.