SynerDoc product design

SynerDoc is a platform designed to streamline the management of health-care associates across both web and mobile interfaces. The project involved redesigning an existing associate-management portal to enhance user experience, improve task success rates, and increase user retention. The redesign delivered a cleaner, more intuitive interface and optimised workflows to better support both administrators and field users.

Refresh the user interface and user experience to align with modern usability standards.

Improve onboarding and task management workflows to increase completion rates and reduce friction.

Ensure responsive cross-platform design (web and mobile) to support users working on desktop and in the field.

Improve user satisfaction and retention by simplifying core processes such as sign-up, associate management, and daily operations.

Enable more efficient management of health-care associates through improved data visibility, actionable dashboards, and streamlined interaction flows.

Product Designer (Web & Mobile)

UX Research / Interaction Design / Visual Design

Tools used: Figma, FigJam

Responsibilities included: audit of existing interface, creation of user flows, design of wireframes and high-fidelity mock-ups, prototyping for mobile and web, and ensuring a cohesive brand experience across devices.

Improved task success rate for assigned workflows (e.g., onboarding, associate tasks) leading to estimated satisfaction increases among users.

Enhanced cross-platform retention due to the improved mobile experience and unified design system.