The admin platform for a delivery application includes a centralized dashboard that provides an overview of key metrics and activities. This dashboard is designed to give support team members an intuitive and efficient interface for managing daily operations

Dashboard

The admin dashboard displays the following information:

Order and Delivery Statistics

Total Orders: Shows the total number of orders placed.

Total Deliveries: Displays the total number of deliveries completed.

Cancelled Orders: Indicates the number of orders that have been cancelled.

Total Revenue: Presents the total revenue generated from deliveries.

2. Charts and Analyses

Pie Chart: Represents the proportion of total orders, customer growth, and total revenue.

Daily Order Overview: Visualizes the number of orders placed each day.

Total Revenue: Shows the monthly revenue trends for the years 2023 and 2024.

Customer Map: Weekly analysis of customer data.

3. Recent Incidents Tracking

Incident List: Displays recent incidents, including details of the issue and resolution status. For example, payment problems or delayed deliveries.

Platform Features

Incident Management

Incident Visualization and Management: Support team members can view and manage incidents reported by customers and couriers. This includes access to incident details and the ability to take appropriate actions to resolve them.

Reassignment of Deliveries

Easy Reassignment: In case of issues with a courier or customer, support team members can reassign deliveries. This feature helps minimize service interruptions and ensures that deliveries are completed without major delays.

Communication

Real-Time Communication: The platform allows support team members to communicate directly with customers and couriers to resolve issues in real-time, ensuring quick resolution of incidents.

Delivery Tracking

Access to Delivery Information: Support team members have access to ongoing delivery information and history, which helps them better understand and resolve incidents. This includes viewing routes and specific details of each delivery.

These features are designed to improve the efficiency of the support team, providing a better user experience for customers and couriers of the delivery application. The admin platform allows for centralized and simplified incident management, facilitating the work of support teams and ensuring a reliable and responsive delivery service.