I prioritized the implementation of performance management systems that align individual goals with organizational objectives, ensuring accountability and growth. Additionally, I championed diversity and inclusion efforts to create a vibrant workplace culture that reflects our customer base. By leveraging data analytics, I provided insights to optimize HR processes and enhance employee engagement. Collaborating closely with leadership, I ensured that all HR initiatives aligned with the strategic goals of the Centre of Excellence, positioning it as a key driver of organizational success in the retail industry.