medicable

A medium-sized medical clinic with multiple doctors for various specializations on-site, has contracted our firm, Medicable, to build a new, more efficient interface for their medical appointment booking system. Their clinic used to be small, and they already had a system in place for scheduling appointments. However, after a recent expansion, they are now big enough to necessitate a better system because their current system cannot handle the volume of patients.

Their existing appointment scheduling system is inconsistent and consists of the fact that the front-line staff has to manually look for the patient’s file in the database to confirm if they are an existing patient; they also have to dynamically parse through the doctors’ schedules to check what times are available for the patients. Their existing system is complex and lacks a good user experience and has to be replaced with a better, more efficient system for appointment bookings. Since it contains all the patient files and the doctors’ information, the back-end system however, is good enough and is not required to be replaced.

The system should aid users in booking and keeping track of appointments for doctors and patients; as well as make the general process easy and efficient for the users.

Specifically, the system should allow users that will interact with it to:

Book appointments

Manage patient files

Manage appointments.

The system will have various different constraints: Amount of concurrent users will be [#], as the clinic size is fairly small Interface will be catered only to front-line workers or receptionists, and patients should not be using the system.

We are developing a medical appointment booking system for front-line workers at medical clinics. Hence, the system will be primarily used by frontline medical staff, such as nurses, doctors and especially, receptionists.

We expect the users to:

have computer literacy,

be accustomed to using medical terms,

be familiar with the clinic, and

be authorized to use the system.

The general work setting for the users would be sitting in the front desk of a medical clinic or another clinic focused on specific specializations. They would be dealing with patients face to face, and would be booking/managing appointments on the spot. Typical situations for the users would be include: Seeing a patient walk into the clinic and book an appointment for them. Rescheduling a patient’s appointment to another date and time. Cancelling an appointment due to a patient’s unavailability.