Enhancing Multilingual Access for LGBTQ+ Immigrants
lover studio
Enhancing Multilingual Access for LGBTQ+ Immigrants
Project Summary
Oasis Legal Services is a nonprofit providing trauma-informed legal support to LGBTQ+ immigrants, helping individuals navigate asylum and rebuild their lives.
When Oasis partnered with lover studio, its website no longer reflected the clarity and care needed to support its audiences. The site had become difficult to navigate, the visual identity felt dated, and important internal questions around content structure and multilingual access made modernization more complex.
Through a deeply iterative process, we developed a website in Framer that supports both immigrants and advocates in accessing critical resources.
Overview
lover studio led UX, website design, and Framer development — in close collaboration with Oasis and our brand strategist friends at Cultivate Strategies.
What We Did
UX Research and Strategy
Information Architecture
Content Strategy
Visual Design
Brand Implementation
Framer Development
Timeline: ~ 9 months Tools: Framer, Figma, Adobe, Canva
For Immigrants Page • New (2026)
The Challenge
Serve Multiple Audiences with Different Needs
Oasis needed to support LGBTQ+ immigrants seeking services, advocates looking for training and resources, and supporters wanting to better understand the organization’s work.
The challenge was creating structure that made information easier to find without flattening the different needs of each group.
Turn Dense FAQ into a Usable Resource
One of the biggest challenges was the For Immigrants page, which functioned more like a long, disorganized FAQ than a resource hub. Important legal information was buried in dense content, making it harder for visitors to scan and understand what they were reading.
Design for Language Justice during an Evolving Brand Process
Multilingual access was essential. At the same time, the organization’s brand (and voice) was still being refined, which meant the website needed to keep moving forward while both localization and visual identity decisions were still taking shape.
For Immigrants Page • Old (2025)
Information Architecture
We developed a site map to create a clearer, more streamlined experience across the website.
The new navigation was designed to better support primary user paths, helping visitors more quickly understand:
Who Oasis serves
What legal and social services are available
How advocates can access training and resources
How supporters can get involved
Site Map
Our Solution
Clear Pathways for Immigrants, Advocates, and Supporters
We reworked the site map to better reflect Oasis’s primary audiences, making it easier to move between direct services, advocacy work, ways to get involved, etc.
Navigation
Making Legal Information Easier to Find
We redesigned the For Immigrants page into a clearer, more organized experience so visitors could more easily find and understand sensitive legal information.
For Immigrants Page
Supporting Language Justice through Localization
Translation needed to go beyond literal word replacement. We guided the team toward Framer’s Localization feature instead of a basic translation widget, allowing for more intentional, manually reviewed translations that better preserve tone and cultural nuance.
This was especially important for sensitive legal content, where direct machine translation can create confusion.
Asylum Page (Spanish)
Impact
In 2025, Oasis served 571 individuals from 36 countries, with Mexico representing the highest number of clients served. These numbers reflect both the breadth of Oasis’s reach and the urgency of providing clear, trustworthy information for LGBTQ+ immigrants navigating complex legal battles.
The website is not just a place to learn about Oasis; it is a first step toward understanding their rights, finding support, and deciding whether it feels safe to reach out.
When policies change quickly, accurate legal information becomes even more critical. The new site was designed to make those resources easier to find and understand.
Know Your Rights Page
“Our new site feels much more aligned with who we are today. Thanks to Raini and Michelle, we are better equipped to support the people and communities we serve.”
Executive Director, Oasis Legal Services
Let’s Collaborate
lover studio partners with mission-driven nonprofits and companies to design thoughtful, accessible digital experiences.
We specialize in UX Research and Design, Framer Web Design and Development, Multilingual Content Strategy, and Presentation and Report Design.
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Posted Apr 10, 2026
Designing a multilingual legal website to make immigration information clearer, more accessible, and easier to trust for LGBTQ+ immigrants and advocates.
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Timeline
Jun 1, 2025 - Apr 1, 2026
Clients
Oasis Legal Services
