NUVIA: travel and events ops with AI agents

What it does. Operations platform for travel and events with internal AI agents: passengers, events, payments, WhatsApp conversations and administration in one place.

Problem. Sales and passenger follow-up scattered across personal WhatsApp chats.

My role. The whole product and day-to-day support for the team.

How it works. The official WhatsApp Cloud API and a shared inbox, with an LLM classifier that triages inbound messages. An internal operations agent answers staff questions by reading real data through scoped tools, surfaces administrative findings and proposes actions; a person approves before anything is executed. Payment status is derived by code, AI providers are interchangeable, and every batch has send limits and a canary message.

Result. 1,596 passengers across 55 events and USD 2.29 M in sales managed in the system (the agency's volume, not my revenue).

Stack. WhatsApp Cloud API · Node.js · LLM agents with scoped tools · webhooks