Customer Service Agent / Team leader
Najib Ezzaoui
Managing inbound calls e-mails and chats for reservations .
Working with a group of 13 team members to achieve goals monthly.
Taking all cases and requests in real time and possess them in the given time frame.
Managing rotating teams of 12 to 20 agents (KPIs and goals setup)
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Posted Nov 15, 2023
Managing inbound calls e-mails and chats for reservations . Working with a group of 13 team members to achieve goals monthly. Taking all cases and requests in
Customer support agent
Accountant (USA)