PassEdu Chatbot: AI-Powered Customer Support Chatbot

Project Name: AI-Powered Customer Support Chatbot

Timeline: 7-days Live Demo:

Overview: Designed and developed an AI-powered customer support chatbot that delivers accurate, context-aware responses using Retrieval-Augmented Generation (RAG). Instead of relying solely on a large language model, the application retrieves relevant information from a structured knowledge base before generating responses, improving both accuracy and reliability.

The platform supports real-time AI conversations, semantic search, authenticated and guest users, conversation history, and intelligent fallback mechanisms to ensure consistent performance.

Improved AI response accuracy with knowledge-based retrieval

Reduced hallucinations by grounding responses in documentation

Implemented resilient fallback search when vector search returns no results

Built a modular architecture to support future feature expansion

Created a seamless real-time chat experience with streaming responses